Build An Unbeatable Customer Service Advantage--By Being Inefficient

When my daughter went to overnight summer camp for the first time, it was on an isolated, low-tech island. Being her first time on her own, she wrote home faithfully every day. To her parents, to her little brother, even to her pets. Dating the letters Monday, Tuesday, Wednesday, and so forth, stamping them, putting them in envelopes, giving it to her counselor each evening to be mailed the next day.